FREQUENTLY ASKED QUESTIONS
Yes. We strive to ensure that every product image accurately represents the design, colour, and details of the garment. However, because some pieces are bespoke or handcrafted, slight variations may occur, making each piece unique. Lighting and screen settings may also cause minor differences in colour appearance.
Once your order has been successfully placed, a confirmation email with your receipt will be sent to the email address used during checkout. If you created an account, you can also view your receipt and order history in the “My Account” section on the website.
If you are not fully satisfied with your purchase, you may request a return within 7–14 days of receiving your order, provided the item is unworn, unused, and in its original condition with all tags attached.
Please note that bespoke or custom-made garments may not be eligible for return, as they are made specifically for the client.
To initiate a return, contact our support team and we will guide you through the process.
Some pieces may be restocked depending on demand. However, many TILÉ designs are produced in limited quantities or exclusive collections, meaning they may not return once sold out. We recommend subscribing to our newsletter to be notified when new collections and restocks become available.
We currently offer domestic and international shipping to selected regions. During checkout, you will be able to enter your delivery address and view the available shipping options.
If you have special shipping requests or require assistance, please contact our support team and we will gladly assist you.